12/27/2022 0 Comments Capitec internet banking portal![]() “In our selection process for all employees we put attitude and interpersonal skills right up there with numeracy skills. We started with our branches which are open for longer – in some cases from 7am to 7pm there is not a single form to fill in when transacting and we offer all the core products for your money management, including internet banking and SMS notifications.”Ĭapitec Bank is also championing an internal drive to put service at the forefront for every employee “The attitude of our employees towards client service is critical to deliver exceptional service and make things easy for clients,” said Stassen. We are on a path to change everything that is accepted, but disappointing to clients about banking. “Ours is the most simplified banking model available and this will be reflected in our branding which will portray this bold positioning. “It is this innovative use of technology that positions us as a real alternative to the four traditional banks,” said Stassen. A first for banking in South Africa, the 30-day loan can be activated from anywhere at anytime simply by sending an SMS with the amount required. ![]() The newest addition to Capitec Bank’s unique product is a loan that can be activated via SMS once credit approval is done and is available in the client’s account immediately. This assures clients that only they can transact on their account. This includes a sophisticated yet simple-to-use biometric device that uses a paperless transaction system whereby clients are verified by using fingerprint scanning and face recognition. The bank’s innovative use of technology means that every transaction is paperless and done in realtime. We will do this in three ways – by adding to our unique product offer with easier access to products and services, by differentiating our positioning in the market, and by making things easier for our clients through a unique service experience.”Ĭapitec Bank’s unique product offering is its single solution to money management called a Global One facility which gives access to transactions, savings and credit. “We want clients to know exactly what they’re getting and feel in control of their banking. “Our aim is to change consumers’ experiences completely,” said Stassen. From the myriad of account options available, differing fee structures, and limited branch hours to forms that have to be completed, the average South African finds banking an unpleasant experience. Research by Capitec Bank has shown that, in general, South Africans see banking as complex and confusing. “To do this, we need to change how consumers experience banking in general,” he said. Capitec Bank’s new approach will tackle those key aspects of banking that disappoint clients, and will transform the bank’s internal and external processes.Ĭapitec Bank CEO Riaan Stassen said the bank’s goal for the year ahead is to grow numbers of banking clients who are in need of everyday banking services. On the back of its recent growth in active client numbers, which this month topped the 2 million mark, Capitec Bank has announced an evolution of their banking marketing platform which will be implemented over the next 18 months and is set to change the way clients experience banking.
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